We answer our own messages

No ticket queue, no chatbot. Whether you need help choosing a diffuser for an odd-shaped room or you have a question about an order already on its way, you can reach a person here.

Email

support@aromaworldus.com
Best for order questions, returns and anything with photos or order numbers attached. Write any time — we reply as quickly as we can, Monday through Friday.

Phone

786-470-4993
Best for quick questions and help picking the right diffuser size for your space.

Before you write, this might be faster

• Not sure which diffuser or scent fits you? Our 30-second quiz narrows it down by room size.
• Where is my order? Orders take 5–7 business days to process and 5–8 days for standard delivery. See our Shipping Policy.
• I want to return something. You have 30 days — details in our Refund Policy.
• Managing a subscription? Log in to your account and open the Manage Subscription dashboard to change scents, pause, or cancel.
• Everything else is probably in our FAQs.

Send us a message

Use the form below and include your order number if your question is about an existing order — it gets you a useful answer on the first reply instead of the third.