Preguntas Frecuentes

1. How long does a 100ml fragrance refill bottle last?

The 100ml fragrance refill bottle will typically last 3-5 weeks depending on the setting you use on your unit.

2. Do you offer specific scents for businesses (sole property)?

We work with many types of businesses and can recommend scent solutions based on what has worked well for similar clients such as pet care, doctor's offices, hotels, retail stores, etc. If you need an exclusive (personalized) scent for your business, we can also help you design the unique fragrance that represents your brand identity.

3. How long does an order take to deliver?

Please allow 5-7 days for order processing.

Standard delivery typically takes 5-8 days.

Customers outside the US or with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may experience longer delivery times.

4. Can I modify my order after it has been placed?

Due to our fulfillment and ordering process, we cannot guarantee any changes or accommodations once an order is placed, including alterations or cancellations.

If you need to update any information on your order, please email us at as soon as possible.

Before placing your order, please double-check all information, including shipping address, name, phone number, credit card details, and product selection, to avoid any mistakes. Aroma World is not responsible for any errors in this regard. Thank you for your understanding.

5. How can I contact customer support?

For any inquiries, concerns, or assistance, you can reach our customer support team We strive to respond promptly to all emails.

6. What can I do after receiving a wrong order?

If you believe you have received the wrong order, we apologize for any inconvenience caused. Please email us immediately at with the following details:

  • Your product order number.
  • An image of the incorrect product you received.

Our customer support team will investigate the issue promptly and work to resolve it as quickly as possible.

7. Are the oils safe with my equipment, art, and pets?

Yes, our products are safe to use around equipment, art, and pets. Aroma World utilizes cold air diffusion technology, which leaves no residue behind and ensures the safe dispersal of fragrance oils. The absence of heat or water in the diffusion process prevents any potential harm to your equipment, art pieces, or pets.

8. What is the difference between a cold air diffuser and other diffusers?

A Cold Air Diffuser employs Cold Air Diffusion technology, making it the safest and most effective way to diffuse fragrance oils. Unlike other diffusers, Cold Air Diffusers do not require heat or water to disperse scents into the air.

Instead, they release a dry mist of nanoparticles carrying the fragrance.

The benefits of Cold Air Diffusion include:

Preservation of the delicate and volatile properties of essential oils, as they are not subjected to heat, which can destroy their therapeutic benefits.

Superior scent dispersion in larger areas, ensuring a more even and lasting fragrance.

Absence of any residue, as no water is used in the process, making it cleaner and easier to maintain.

With Aroma World's Cold Air Diffusers, you can enjoy the full benefits of your favorite scents without compromising their quality or safety.

9. Are the oils safe?

Our fragrance oils are hypoallergenic, plant and pet friendly! We are proud to offer the highest quality fragrance oils to the US market. Our oils are certified by the International Fragrance Association (IFRA™M)