Products & safety

How long does a 100ml fragrance refill bottle last?

Typically 3–5 weeks, depending on the intensity setting you use on your unit.

Are your scents safe around pets?

Our fragrances are formulated without the essential oils commonly identified as toxic to pets, which is the main risk with ordinary diffuser oils. They are also IFRA certified, phthalate-free and hypoallergenic. As with any fragrance product, use your diffuser in a well-ventilated space and keep the oil bottles out of reach of pets and children.

What does "IFRA certified" mean?

The International Fragrance Association sets the global safety standards for fragrance ingredients and their maximum safe concentrations. Our oils are formulated to meet them.

Is it safe for people with allergies or asthma?

Our formulations are hypoallergenic and phthalate-free, and cold-air diffusion adds no humidity to a room. That said, we can't give medical advice — if anyone in your home has a respiratory condition, please check with their doctor first.

How it works

Do I need to add water?

No. Our diffusers use cold-air technology, which turns the fragrance oil into a dry micro-mist with pressurized air. No water, no heat, no residue — nothing gets damp, and there is no oily film on your furniture.

Why not a heat or water diffuser?

Heat degrades fragrance oil and flattens its top notes, so the scent changes as the hours pass. Water vapour also doesn't travel far, which limits coverage. A dry micro-mist keeps the scent true and reaches much further.

Which diffuser do I need for my space?

• Jet — bathrooms, entryways, corners (up to ~270 sq ft)
• Mist — cordless, for your car and small spaces
• Tower — living room or bedroom (up to ~1,100 sq ft)
• Sky Tower — lobbies, halls, receptions (up to ~9,700 sq ft)
• Power — connects to your HVAC for a whole home or business (up to ~9,150 sq ft)

Our 30-second quiz matches a unit to your room size, or call us at 786-470-4993 and we'll help. Because opened fragrances can't be returned, it's worth taking the 30 seconds.

Do you offer scents for businesses?

Yes. We work with pet care facilities, doctors' offices, hotels, retail stores and more, and can recommend what has worked for similar spaces. If you want an exclusive signature scent for your brand, we can help you design one.

Warranty

Is my diffuser under warranty?

Yes — every diffuser comes with a one-year warranty. If your unit stops working within that year, email support@aromaworldus.com with your order number and a description of the problem (a short video helps) and we'll take care of it.

Orders & shipping

How long will my order take?

Allow 5–7 days for processing and 5–8 days for standard delivery. Orders are processed Monday to Friday, excluding major holidays. Addresses outside the contiguous US (APO/FPO, Guam, Hawaii) may take longer.

Can I change or cancel my order after placing it?

Because of how quickly we start fulfillment, we can't guarantee changes or cancellations once an order is placed. If something is wrong, email support@aromaworldus.com as soon as possible and we'll do what we can. Please double-check your shipping address, name, phone and product selection before checking out.

Do you ship outside the United States?

Yes. Rates vary by destination because of duties and taxes, and the options for your country appear at checkout. If your order hasn't arrived within three weeks, email us and we'll chase it.

What if my package is lost, stolen or damaged?

Email support@aromaworldus.com with your order number, and photos if something arrived damaged. We'll look into it with the carrier and arrange a replacement or a refund. Don't throw away the packaging until we've sorted it out — carriers often ask for photos of the box.

What if an item is out of stock?

We'll email you the expected ship date and send it as soon as it's back in stock.

Returns

What is your return policy?

You have 30 days from receiving your order to return an item, as long as it is unused and still in its original packaging.

Can I return a fragrance I've already tried?

No. Once a fragrance has been opened or used we can't accept it back, for hygiene and safety reasons. We know that's strict, so we try hard to get you to the right scent before you buy — use the quiz, or call us at 786-470-4993 and describe the room and what you like. That call is free and it's the whole point of having one.

If your diffuser hardware develops a fault, that's a different matter — it's covered by the one-year warranty above.

How do I start a return?

Email support@aromaworldus.com with your order number and what you'd like to return. We'll reply with return instructions.

When you pack it up, include everything that came with the item — cords, adaptors, bottles, accessories — in the original packaging.

Who pays return shipping?

The customer covers return shipping costs.

When do I get my money back?

Once your return reaches us and is checked, refunds are processed within 1–3 business days back to your original payment method.

My order arrived damaged.

Check the box when it arrives. If anything was damaged in shipping, email us a photo along with your order number and we'll send a replacement — that's on us, not on you, and the return-shipping rule above doesn't apply.

Subscriptions

How does the subscription work?

Refills arrive on a schedule you choose and you save 20%. You can change scent, pause, postpone a delivery, or cancel at any time — no fees and no phone call required.

How do I manage or cancel it?

Log in to your account and open the Manage Subscription dashboard. You can edit shipping dates there too.

How can I contact customer support?

Email support@aromaworldus.com or call 786-470-4993. Include your order number and we'll get you a useful answer on the first reply. More ways to reach us on our Contact page.