Products & safety

How long does a 100ml fragrance refill bottle last?

Typically 3–5 weeks, depending on the intensity setting you use on your unit.

Are your scents safe around pets?

Our fragrances are formulated without the essential oils commonly identified as toxic to pets, which is the main risk with ordinary diffuser oils. They are also IFRA certified, phthalate-free and hypoallergenic. As with any fragrance product, use your diffuser in a well-ventilated space and keep the oil bottles out of reach of pets and children.

What does "IFRA certified" mean?

The International Fragrance Association sets the global safety standards for fragrance ingredients and their maximum safe concentrations. Our oils are formulated to meet them.

Is it safe for people with allergies or asthma?

Our formulations are hypoallergenic and phthalate-free, and cold-air diffusion adds no humidity to a room. That said, we can't give medical advice — if anyone in your home has a respiratory condition, please check with their doctor first.

How it works

Do I need to add water?

No. Our diffusers use cold-air technology, which turns the fragrance oil into a dry micro-mist with pressurized air. No water, no heat, no residue — nothing gets damp, and there is no oily film on your furniture.

Why not a heat or water diffuser?

Heat degrades fragrance oil and flattens its top notes, so the scent changes as the hours pass. Water vapour also doesn't travel far, which limits coverage. A dry micro-mist keeps the scent true and reaches much further.

Which diffuser do I need for my space?

• Jet — bathrooms, entryways, corners (up to ~270 sq ft)
• Mist — cordless, for your car and small spaces
• Tower — living room or bedroom (up to ~1,100 sq ft)
• Sky Tower — lobbies, halls, receptions (up to ~9,700 sq ft)
• Power — connects to your HVAC for a whole home or business (up to ~9,150 sq ft)

Our 30-second quiz matches a unit to your room size, or call us at 786-470-4993 and we'll help.

Do you offer scents for businesses?

Yes. We work with pet care facilities, doctors' offices, hotels, retail stores and more, and can recommend what has worked for similar spaces. If you want an exclusive signature scent for your brand, we can help you design one.

Orders & shipping

How long will my order take?

Allow 5–7 days for processing and 5–8 days for standard delivery. Orders are processed Monday to Friday, excluding major holidays. Addresses outside the contiguous US (APO/FPO, Guam, Hawaii) may take longer.

Can I change or cancel my order after placing it?

Because of how quickly we start fulfillment, we can't guarantee changes or cancellations once an order is placed. If something is wrong, email support@aromaworldus.com as soon as possible and we'll do what we can. Please double-check your shipping address, name, phone and product selection before checking out.

Do you ship outside the United States?

Yes. Rates vary by destination because of duties and taxes, and the options for your country appear at checkout. If your order hasn't arrived within three weeks, email us and we'll chase it.

What if my package is lost, stolen or damaged?

You can add Safe Ship insurance at checkout, which covers stolen packages, packages marked delivered but not received, damaged items, packages lost in transit, and wrong items. Without it, a lost or damaged order is refunded as store credit minus shipping, or we can send a replacement.

What if an item is out of stock?

We'll email you the expected ship date and send it as soon as it's back in stock.

Returns

What is your return policy?

You have 30 days from receiving your order. Diffusers and fragrance oils can be returned even after use — if the scent isn't right for you, that's a real reason to send it back. Other items must be unused and in their original packaging.

Who pays return shipping?

For a refund, the return label cost is deducted from your refund. For an exchange or store credit, we cover it.

How do I return something?

Start a return through our Return Portal and you'll get a shipping label. Drop it at any USPS location within 5 days. Repack everything that came with it — cords, adaptors, bottles, accessories — and remove the fragrance oil from the diffuser first so it doesn't damage the internal mechanism in transit.

When do I get my money back?

Once your return reaches us, refunds are processed within 1–3 business days. Exchanges ship within 1–3 business days of your return going into transit.

My order arrived damaged.

Check the box on arrival. If anything was damaged in shipping, submit a request through the Return Portal for a replacement and send us a photo — it speeds things up considerably.

Subscriptions

How does the subscription work?

Refills arrive on a schedule you choose and you save 20%. You can change scent, pause, postpone a delivery, or cancel at any time — no fees and no phone call required.

How do I manage or cancel it?

Log in to your account and open the Manage Subscription dashboard. You can edit shipping dates there too.

How can I contact customer support?

Email support@aromaworldus.com or call 786-470-4993. Include your order number and we'll get you a useful answer on the first reply. More ways to reach us on our Contact page.