Refund policy

Returns

You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unused and in its original packaging.

For hygiene and safety reasons, fragrances that have been opened or used cannot be returned or exchanged. If you are unsure which scent to choose, use the quiz on our website or call us before you buy and we will help you pick.

Faulty diffuser hardware is covered separately by our one-year warranty, described below.

How to start a return

Email support@aromaworldus.com with your order number and the item you would like to return, and tell us whether you want a refund or an exchange. We will reply with return instructions.

When you pack the item, include everything that came with it: cords, adaptors, bottles, accessories and documentation, in the original packaging. If you are returning a diffuser, remove the fragrance oil from inside the unit first to avoid damaging the internal mechanism in transit.

Return shipping

Return shipping costs are the responsibility of the customer. This does not apply if the item arrived damaged or if we sent the wrong item, in which case we cover the cost.

Refunds

Once your return reaches us and has been inspected, your refund will be issued within 1-3 business days to your original payment method.

Damaged or incorrect items

Please inspect your order when it arrives. If an item arrived damaged or is not what you ordered, email support@aromaworldus.com with your order number and photos as soon as possible and we will send a replacement or issue a refund. Keep the original packaging until the issue is resolved, as the carrier may ask for photos of it.

One-year warranty

Every Aroma World diffuser includes a one-year warranty from the date of delivery against manufacturing defects. If your unit stops working within that period, email support@aromaworldus.com with your order number and a description of the problem, and a short video if possible. The warranty does not cover accidental damage, misuse, or normal wear of consumable parts.

Exceptions

Gift cards are final sale and cannot be refunded.

Items purchased from other retailers, affiliates or distributors must be returned in accordance with their own returns policy.

Questions

Email support@aromaworldus.com or call 786-470-4993. We reply Monday through Friday, excluding major holidays.